Frequently asked questions
1. What happens after our intro call?
All of our 15-minute consultation calls are complimentary. House & Heart will recommend services to you based on our initial call. Should you choose to move forward, we’ll schedule our start date!
On day one, House & Heart will assess your space, begin organizing and determine what type of product is needed. If time allows, we will shop for product and return to complete the install on the same day. Otherwise, organizing and product install will commence the next day.
2. How long does each organizing service take?
It depends! A standard closet may only take one session (5-6 hours), while larger spaces like kitchens and playrooms may take multiple sessions/days to complete.
3. Should I clean my house before my first session?
Please don’t stress about tidying up before your session; that is what House & Heart is for! Seeing your space in its natural state helps us understand your lifestyle and create a personalized organization plan. Please ensure all items you want to be included in the space are present on install day.
4. Do I need to be home for each organizing session?
It’s up to you whether you want to be home or away during your organizing sessions. To ensure a smooth process, please let us know your schedule in advance. If decluttering is involved, there may be questions or items for you to review. As long as we can reach you by phone or text, we’ll be able to proceed efficiently!
5. Does House & Heart hang, mount or assemble any permanent furniture or fixtures?
Our standard products are non-permanent, allowing your space to evolve with your needs. House & Heart can recommend placements for permanent installations (wall-mounted shelves, screwed-in drawers, etc.) and arrange professional installation for an additional fee.
6. What does House & Heart need from my movers for unpacking service?
All boxes must be clearly labeled and placed by the movers in the rooms that they are intended for. We’ll take it from there!